Carrie Donohue is the Franchise Owner of the Month

Jan-Pro of the Western Carolinas is extremely proud to present our Franchise Owner of the Month, Carrie Donohue of Greenville, SC.  Carrie is a mother of two and has been with Jan-Pro since August of this year. Her hard work and dedication to her customers has made her a rising star among Jan-Pro's franchisees.   

Newest members of the JAN-PRO Team

At Jan-Pro of the Western Carolinas, we are always happy to see growth and prosperity within the company.  The following are newly invested franchise owners and new members of our team. 

Adrian Mills of Arden, NC

Bonita Shaw of Asheville, NC

Carrie Donohue of Greenville, SC

Fernando Zambrano of Greenville, SC

Janice & Lester Brown of Anderson, SC

Jim Bermel & David Sotomayor of Woodruff, SC

Tips for making your Franchise better and more profitable

The key to any successful business is customer service. You can do this by following some easy steps:

·         Stay in contact with your clients

Be sure that your client is satisfied with your services.  Simply keeping the lines of communication open with the customer helps make them feel special and important.  Make certain that your contact information on the logbook is up to date.  Offer as many ways to contact you as possible; include email, fax numbers, cell and home phone numbers.

·          Add customer service oriented people to your team. 

Employees who are outgoing and understanding of the concerns and needs of your customers help you keep the lines of communication from getting muddled. 

·         Resolve Customer complaints.

Take customer complaints seriously, no matter how small or minor they may seem.  Answer all emails or phone calls within an hour.  This shows the customer that you really do care and that you take their needs seriously. 

·         Be polite, always.

Remember to use words like: Thank you, Please, and You’re Welcome.  Even if the customer is upset or being impolite themselves, keep your words, tone and actions as polite and calm as possible.  Once a situation is resolved, you will be remembered for keeping your polite tone throughout a rough situation.

·         Admit mistakes.

No one is perfect.  If a mistake is made, admit the mistake as quickly as possible and do everything you can to correct the situation.  Apologize for the error and be ready to go over and above to make it up to your customer.

Following these simple steps will help you to grow your business and give your franchise a reputation as one of the best Jan-Pro has to offer.

Jan-Pro of the Western Carolinas 3rd Annual Food Drive

It has become a tradition at Jan-Pro to give back to our community.  Each year Jan-Pro hosts a food drive sponsored by David and Vickie Burns.  This year our Annual Food Drive for Harvest Hope Food Bank was a huge success.  Jan-Pro collected 1501 items of non perishable food which totaled 778 lbs.